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List of Frequently Asked Questions (FAQ) and answers
Acronis True Image 2014 needs to be activated on the computer where it is installed. Activation should be performed within 30 days after product installation. If the computer where you install Acronis True Image 2014 is connected to the Internet, you can activate the product automatically during installation or after installation. Acronis True Image 2014 is an award winning Home and Home Office PC backup and disaster recovery solution. It provides complete system image backup and recovery of your home PC’s operating system, applications, settings and personal files. You will able to protect your PC with Acronis True Image 2014 featuring local and available online backup.
In brief
Reactivate your installation. The old installation will be automatically deactivated.
Details
The common causes for this error message are:
- You exceed the limit of available activations. For example, you have a Standard edition and attempt to install Acronis True Image 2014 on more than 1 machine;
- You reinstall or upgrade your operating system;
- You upgrade your machine with new hardware;
- You replace your machine with a new one.
If you want to use Acronis True Image 2014 on more machines than you license allows, you will need to purchase additional serial numbers and activate the new copies.
If you have reinstalled or upgraded your operating system or hardware, or simply moved the product to a different machine, reactivate Acronis True Image 2014 in the new environment.
Complete instructions
See:
- Article: Acronis True Image 2014: 'Too many activations' Error
In brief
Make sure you have a correct 64-symbol serial number and that you type it in correctly.
Details
Make sure you have a full 64-symbol serial number;
Make sure the serial number matches your installation file. The best way to do it is to register the serial number and download the correct installation file:
If you have an upgrade serial number (as opposed to a full serial number), you will need to provide a serial from an older version of Acronis True Image that you own:
Complete instructions
See:
- Article: .
- Troubleshooting Video.
You may also want to use a magnifying glass to distinguish between the characters that look similar (e.g. 0 and D; B and 8 etc).
In brief
Run a cleanup utility as described in Acronis True Image: Cleanup Utility. Then reattempt the installation.
Details
Depending on your system configuration, there can be various causes of why the installation fails.
The best way to attempt to resolve the issue as remove the product completely from the system as described in the following articles:
And then reattempt the installation.
If the installation still fails, create installation log as described in Acronis True Image 2014: Creating an MS Installer Log. And then contact Acronis Customer Central with the installation log.
Complete instructions
See Acronis True Image 2014: Installation Over a Previous Version Fails.
In brief
It is recommended to create a disk backup of your machine by starting the product and clicking Backup and Recovery -> Disk and partition backup. Click the Select disk mode option. This way you will later be able to restore the entire disk or individual files from the disk backup.
Details
Start the product and click Backup and Recovery -> Disk and partition backup:
After you create a disk backup, you will be able to restore either the entire disk or individual files or folders from it.
Complete instructions
For detailed instructions and a video see Acronis True Image 2014: Creating a Disk Backup.
If you would rather back up individual files or folders, see Acronis True Image 2014: Creating a File Backup.
In brief
Start the product, click Backup and recovery and select a backup to recover.
Details
Start the product, click Backup and recovery and select a backup to recover:
You can also recover from files from a disk backup by doing a right-click and selecting Recover files:
Complete instructions
For detailed instructions see:
In brief
If you are going to clone the disk of a laptop/notebook, you need to:
- Do it from Acronis Bootable Media
- Put the new disk in the laptop first and then attach the old drive vis USB
If you are cloning a disk of your desktop, just run the cloning operation from Acronis True Image 2014.
Details
You can only clone an entire disk, not separate partitions.
The disk must be an MBR basic disk. Other types are not supported. If you are using Windows 8.1 with GPT and UEFI disk configurations that have custom partitioning sequences, it is recommended to perform a disk backup and then recover it (instead of cloning).
You can clone a desktop disk when running Acronis True Image 2014 in Windows.
If you are going to clone a laptop/notebook disk, attach the disk that you clone via USB and put the disk that you clone to inside the laptop. Boot the machine from Acronis Bootable Media and perform the cloning.
Complete instructions
See Acronis True Image 2014: Cloning Disks.
Cloning Video.
In brief
Start the product, click Backup and recovery select Disk and partition backup or File backup. As Destination select NAS connections.
Details
You should be able to use any NAS device as backup storage.
The following NAS devices have been tested to work with Acronis True Image:
- LaCie Backup NAS
- Promise
- NetGear
- Seagate
Certain NAS devices can be detected by Acronis True Image only if Bonjour software is installed.
Complete instructions
See:
In brief
Just start the installation file, click Install, then click Get trial serial number. Install the product.
Details
Download the installation file and get the trial serial number by clicking DOWNLOAD FREE TRIAL on the Acronis True Image page.
If you have the installation file, but do not have a trial serial number, do the following:
- Run the installation file and on the serial number page click Get trial serial number:
Complete instructions
See .
In brief
Start the product and click the in-app icon at the top right.
Details
Click the in-app icon at the top right:
Complete instructions
See .
In brief
GPT disks are supported by Acronis True Image 2014 itself. Dynamic disks support is available only in Acronis True Image 2014 Premium.
32-bit UEFI devices are supported with limitations.
Details
GPT disks are supported with the following limitations:
- Operating system on which Acronis True Image 2014 is installed must support GPT disks
- Try&Decide cannot be used to protect GPT disks
For 32-bit UEFI support see Acronis Backup Software: 32-Bit UEFI Devices Support Limitation.
Complete instructions
See:
In brief
Acronis True Image 2014 Trial Download
You can synchronize local folders on one machine or folders on different machines.
In both cases you need to be connected to the Internet.
Details
Start the product and click Syncrhonization:
Complete instructions
Acronis 2014 Windows 10
See:
Acronis True Image 2014 Key
- Get your serial number using Serial Number Retriever.
- Download ISO file of the product from MY PRODUCTS & DOWNLOADS.
- Burn the ISO Image. See Burning an ISO Image.
- Boot the machine from the ISO Image and restore the machine from your backup archive.