Adobe Acrobat 9 License Key



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Adobe Acrobat 9 License Key
Find simple solutions to common activation and deactivation problems.

Activation connects an app or service to a valid user license.

For most apps, the process is straightforward and happens automatically when you sign in. However, errors can sometimes occur—for example, if you’re unable to connect to the activation server, your license isn’t active, or you’re trying to install an app on more than two computers.

Here are solutions to some common activation problems for non–Creative Cloud products.

Note:

Having activation issues with a Creative Cloud app or service? See Troubleshoot Creative Cloud activation errors.

An inaccurate computer system clock can cause activation problems. Did you reset your computer’s date and time recently? Check that your computer's system clock is set to the correct date and time.

Key

Make sure that you are connected to the Internet before you try to activate. If you are connected and you still get connectivity errors, try the solutions in Resolve connection errors. Or, contact us for help. Have your serial number or Adobe ID ready.

If you purchased a single license for Adobe software, you can install the app on two computers. However, you can use it on only one computer at any given time. To install the app on a third computer, you must deactivate the app on one of the first two computers.

Ensure that you are connected to the Internet, launch the app you want to deactivate, and
choose Help > Deactivate. For detailed instructions, see Activate and deactivate Adobe products.

If you want to run an app on multiple computers simultaneously, purchase another license from the Adobe store.

If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact us by chat or phone. To ensure a quick resolution, be sure to have any purchase-related information ready.

Creative Cloud, Acrobat DC, and subscription memberships require online activation. See Sign in to activate your Adobe apps.

For CS6, CS5.5, and CS5 products, if the computer on which your software is installed cannot connect to the Internet or to Adobe’s activation servers, you can activate your software offline. For instructions, see Offline Activation.

Here are some common activation error codes and their solutions.

Error codeError messageSolution

“Activation limit reached for [product]. This serial number has already been activated on 2 computers.”

-or-

“Maximum activations exceeded.”

See “Activation limit reached” or “Sign-in failed” error.
'Activation - No Connection'See Activation or connection error | CS3, Acrobat 8.
“Activation was unsuccessful because the activation server is unavailable at this time.”See Error: “Activation Server Unavailable” | CS2, Acrobat 7, Adobe Audition 3.
159:41

'Internet Connection Not Detected'
-or-
“We are unable to activate [product name]. Product activation is required to use this product...”

-or-

“Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet or adjust your clock and try again.”

-or-

“Please connect to the Internet and retry.”

For Acrobat 8 and Acrobat 3D Version 8, see Activation or connection error | CS3, Acrobat 8.
For other products, see Resolve connection errors.
“Unable to activate | Macromedia products.”See Error: Unable to activate | Macromedia products.
E_ADEPT_REQUEST_EXPIREDYou’re trying to activate Adobe Digital Editions 1.x or read EPUBs. See Resolve the E_ADEPT_REQUEST_EXPIRED error in Digital Editions.
E_AUTH_NOT_READYYou’re trying to start Adobe Digital Editions 2.0. See Activation errors in Adobe Digital Editions.
24:24Activation server unavailable. Activation was unsuccessful.You’re trying to activate a CS2 application, Acrobat 7, or Adobe Audition 3. See Error: 'Activation server unavailable' | CS2, Acrobat 7, Audition 3.
93:-1Activation deniedContact us. Have your serial number or Adobe ID ready.
93:-3Serial number has been revoked.Contact us. Have your serial number or Adobe ID ready.
93:-4Invalid activation numberContact us. Have your serial number or Adobe ID ready.
93:-5The product does not support the activation server.Contact us. Have your serial number or Adobe ID ready.
93:-8Invalid serial number.Contact us. Have your serial number or Adobe ID ready.

93:-9

93:-10

An internal server component is unavailable. Try activating after 24 hours.Contact us. Have your serial number or Adobe ID ready.
93:-13Activation denied.Contact us. Have your serial number or Adobe ID ready.
93:12Activation unsuccessful.You’re attempting to activate Creative Suite 2 Standard or Premium, or Creative Suite Production 1 over the Internet. Manual activation also fails. See 'Activation server unavailable' | CS2, Acrobat 7, Audition 3.
101:12037ERROR_INTERNET_SEC_CERT_DATE_INVALIDYour computer clock time is incorrect. Set your computer clock to the correct date and time.

12001

12002

12004

12005

ERROR_INTERNET_<...>An Internet connection is not detected. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again.
129:17You’re starting CS5.5 on macOS in New Zealand. See Error #129:17 | Launch Creative Suite 5.5 product in New Zealand.
194:01Attempting to deactivate an unactivated machineYou’re trying to deactivate the application, but have not yet activated it. See Activate and deactivate Adobe products.
194:6Activation failedSee, Activation Failed | Error 194:6.
194:110Activation failedYou have already initiated the “Deactivate All” process within the last 72 hours. You can attempt the process again at the end of the 72-hour period. Alternatively, you can contact us. Have your serial number or Adobe ID ready.
194:112Client clock out of syncYour computer clock time is incorrect. Set your computer clock to the correct date and time.

208:1

208:2

208:3

Error_NetworkFailureAn Internet connection is not detected. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again.

213:5

213:10

These errors are due to a read-only SLStore folder. See Configuration error | Creative Cloud.

Deactivation is disconnecting an app or service from a valid user license. You can deactivate an app without uninstalling it from your computer, and you can reactivate it later.

Deactivation issues can sometimes occur—for example, if you can’t access the computer on which you want to deactivate an installed app.

Here are solutions to some common deactivation problems.

Note:

Having deactivation issues with a Creative Cloud app or service? See Troubleshoot Creative Cloud activation errors.

Did you uninstall your apps without deactivating them?

Uninstalling an app from a computer does not deactivate its license. To deactivate an app, follow the steps below for your product. If you uninstalled your app from a computer you can’t access, see Have you lost access to your previous computer?

Make sure you’re connected to the Internet. Reinstall Acrobat Pro DC or Acrobat Standard DC on the same computer on which it was originally installed.

Acrobat DC subscription (purchased via Creative Cloud or Document Cloud)

Do any one of the following:

  • Launch the app and sign in when prompted. Then choose Help > Sign Out [Your Adobe ID].
  • Sign out from the account page. For more information see, Sign out from account page.

Acrobat DC (perpetual license)

Launch the app and sign in when prompted. Then choose Help > Sign Out [Your Adobe ID].

CS6, CS5.5, CS5, CS4, Acrobat XI, Acrobat X, or Acrobat 9

Make sure you’re connected to the Internet. Reinstall your app on the same computer on which it was originally installed. In the app, choose Help > Deactivate.

Our aging activation servers for earlier versions of Acrobat and Creative Suite (CS) applications had to be retired. Without the activation servers, these applications display an activation or connection error when trying to verify a license. To install a version that doesn't require activation, see either Error: 'Activation Server Unavailable' | CS2, Acrobat 7, Audition 3 or Activation or connection error | CS3, Acrobat 8.

Affected applications include: Creative Suite 2 and 3 applications, Acrobat 7 and 8 (Standard and Professional), and Acrobat 3D Version 8.

For more details, see Activate and deactivate products.

If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact Adobe to deactivate the app.

Adobe Acrobat 9 License Key

If you upgraded your computer’s hardware, replaced a hard drive, upgraded your operating system, or reformatted your computer before deactivating your software, you may have disrupted the activation connection.

Contact us. Have your serial number or Adobe ID ready.

If the software you’re trying to deactivate is part of a suite, deactivate another app in the suite. Launch any app in the suite, and then choose Help > Deactivate.

If your company purchased the product under a volume licensing agreement, the deactivate option isn’t available. Contact your volume licensing administrator for help.

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Find your serial number to activate, reinstall, or upgrade your product.

Adobe Acrobat 9 Pro Extended License Key

If a Creative Cloud app asks for your serial number

Adobe Acrobat 9 Pro License Key Free

Creative Cloud apps do not require serial numbers. Troubleshoot when Creative Cloud apps ask for a serial number.

If you purchased from Adobe.com or registered your product

  1. In the Order History screen, select the order number in the ORDER# column.

If you purchased a Student or Teacher Edition or from a store

If you purchased from a store, you may have received a redemption code. You use the redemption code to obtain your serial number.

Adobe Acrobat Pro 9 License Key

How did you purchase your product?

Where’s your code or serial number?

From a store or online retailer

See the section below: If you purchased from a store or online retailer.

As a Student or Teacher Edition product

See Serial numbers, redemption codes, and product codes | Student & Teacher editions.

As a volume license

You can find your serial number on the Adobe Licensing Website.

If you purchased from a store or online retailer

Acrobat

Adobe Acrobat 9 License Key And Email

What do you have?How to find your code or serial number?

Email from a store or online retailer


Some stores send you a redemption code or serial number via email:

  • If you received a redemption code in your email, see Redemption code help.
  • If you purchased from Amazon, learn how to Install Elements products purchased from Amazon.

Product box


You might have a serial number or a redemption code depending on your product and where you purchased it.

Redemption Code (use this to obtain the serial number)

Find your redemption code on an insert card inside the box. The redemption code is a 24-digit alphanumeric code. For detailed instructions, see Redemption code help.

Serial Number

Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code.

Note: For Elements products, the serial number is on the Windows DVD sleeve.

Prepaid card

The prepaid card contains a code you use to obtain your serial number and download your product. You'll find this code beneath the scratch-off foil on the back of the card.

For detailed instructions, see Redemption code help.

We block serial numbers that we did not issue, or that are fraudulent. Learn more about an invalid or revoked serial number.

Acrobat Pro 9 Serial Number

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